Contact the editorial team
Corrections, questions, and partnership notes — all read the same way here
The NovaPoise editorial team reads every message that arrives. If you spotted something wrong on a product page, if a registration field we marked unavailable is now visible on the packaging, or if you want to talk about working together, write to us. The more specific the message, the faster we can act on it.
The desk where corrections get checked before a page is updated.
What to write to us about
There is no strict template for a useful message. Below is what tends to get read and acted on fastest, and what tends to sit in the queue longer.
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Fastest
Corrections
A product listing changed, an ingredient description is off, or a registration field we marked unavailable is now printed on the packaging. These are the messages we want most.
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Usually fast
Questions about how we review
If it is unclear why a category column exists, what a particular ingredient note means, or how a product ends up on the comparison table at all, ask. Those explanations belong on the site, and your question usually points to a spot where the wording can be tightened.
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Depends
Partnership inquiries
Brands, distributors, and sites that want to work with NovaPoise should say who they are and what they are proposing. Proposals that depend on paid coverage or brand approval over our writing do not fit our editorial boundaries, and we will say so rather than leave the message hanging.
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Slowest
General feedback
Anything that does not fit the three above is still welcome. It just takes longer to get through, because a general note usually does not point to a specific fix.
How to reach us
Email is usually the fastest route for anything that includes a link or a label photo. Our office address and phone number are below if you would rather write or call directly.
- [email protected]
- Phone
- +62 31 532 3660
- Office
- Jl. Basuki Rahmat No. 10, Embong Kaliasin, Genteng, Surabaya, Jawa Timur, 60271
- Office hours
- Monday to Friday, 9:00 AM – 6:00 PM (WIB)
Messages sent outside office hours are still received; the reply simply comes on the next working day.
What to include in a correction
A correction is easy to verify when it arrives with the product and the page it sits on. A long explanation is not needed — the detail is what matters.
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Product name
Give the product name exactly as it appears in the listing so we can find the right entry without guessing between similar editions or sizes.
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Where you saw it
Tell us which page the problem is on, and which section of that page. That short pointer saves a search and gets the fix into the queue faster.
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What looks wrong
Name the field or sentence. Ingredient spelling, serving size, capsule count, and registration details are the corrections we handle most.
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A photo or a link
The single most useful attachment is a clear photo of the label, or a link to the current listing. That lets us verify against the source instead of a summary. For registration or halal information, photograph that part of the packaging directly.
Response times
We aim to reply to most messages within two to three business days. Messages are read in the order they arrive, and some of them move through the queue faster than others.
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Corrections with evidence
Usually the quickest. A photo or a link means we can check the source immediately and update the page rather than adding it to a research list.
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Questions about our method
Also fast, because the answer is normally already written somewhere on the site and we can point you to it or tighten the wording.
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Requests to cover a new product
These take longer. Adding a product to the guide means checking ingredients, format, and what the label actually shows — that is work, not a formatting change.
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Follow-ups
If a week has passed with no reply, send a follow-up. Messages occasionally land in the wrong inbox, and a short reminder fixes that faster than waiting.
What we cannot help with
Being clear about the edges of this inbox saves everyone a round trip. The messages below are ones we genuinely cannot answer, and we will say so plainly rather than reply vaguely.
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Medical advice. We cannot recommend a supplement for a health condition or say whether a product is right for you personally. That is a conversation for a qualified healthcare professional who knows your history.
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Orders and shipping. NovaPoise does not sell products, process orders, or handle delivery questions. If your message is about an order placed somewhere else, the seller is the right contact.
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Paid placement. We do not accept payment for product coverage, and no brand gets approval over what we publish. Proposals built on either will not move forward.
Send a message to the editorial team
Use this form for corrections, questions about how we review supplements, or partnership inquiries. If your message is about an order placed elsewhere, the seller is the right contact — see the note above.
Still want to compare before writing?
Most messages arrive after someone has already spent time on the comparison table. If you want to check the ingredient columns first and attach a specific row to your note, start there — it makes the correction shorter and the reply faster.